FAQs
DO YOU HAVE TRAVEL FEES?
OUR TRAVEL FEES ARE ALREADY INCORPORATED IN OUR PERSONLIZED PACKAGES SO NO OTHER HIDDEN FEES. PLEASE NOTE THAT PRICES ARE EXCLUSIVE OF TAX.
HOW FAR SHOULD I BOOK IN ADVANCE?
WE RECCOMEND BOOKING 2-4 MONTHS IN ADVANCE, ESPECIALLY FOR WEDDINGS AND EVENTS DURING THE PEAK SEASON (SUMMER, HOLIDAY PARTIES, ETC.) WHILE WE DO OUR BEST TO ACCOMIDATE LAST MINUTE INQUIRIES, PLEASE NOTE THAT YOUR DATE IS NOT SECURED UNTIL THE RETAINER FEE IS PAID AND THE CONTRACT IS SIGNED.
HOW MANY PRINTS DOES EACH GUEST RECEIVE?
EACH GUEST IN THE PHOTO WILL RECEIVE THEIR OWN PRINT. FOR EXAMPLE, IF FOUR PEOPLE TAKE A PHOTO TOGETHER, FOUR PRINTS WILL BE MADE. OUR GOAL IS TO MAKE SURE EVERYONE GOES HOME WITH A KEEPSAKE!
CAN I SUPPLY MY OWN PROPS? DO YOU DO CUSTOM PROPS?
YES! YOU’RE MORE THAN WELCOME TO HAND OVER YOUR PROPS ON THE DAY OF YOUR EVENT. WE PROVIDE OPTIONS FOR YOU TO SOLELY CHOOSE OUR READILY PREPARED THEMED PROPS, YOUR PROVIDED ONES OR BOTH.
WE ALSO DO CUSTOM PROPS FOR AN ADDED FEE OF $65
HOW EARLY DO YOU NEED TO SET UP?
WE AIM TO ARRIVE AT LEAST AN HOUR AND A HALF BEFORE YOUR RENTAL TIME BEGINS FOR SET-UP AND TO ENSURE EVERYTHING IS RUNNING SMOOTHLY, THEREFORE THIS DOES NOT CONSUME ANY OF YOUR RENTAL PERIOD. PLEASE LET US KNOW IF THE SEET-UP TIME WILL COINCIDE WITH ANY MAJOR ACTIVITIES THAT CAN CAUSE DISRUPTION. KINDLY CONSULT WITH US IF YOU’RE UNSURE. WE’RE HERE TO HELP!